Privacy policy

Last updated: July 28, 2025

Welcome to Launch Hub Learning! This store and website, including all related information, content, features, tools, products, and services (the "Services"), are operated by Launch Hub Learning to provide educational services and curated learning products primarily for children, with interactions and purchases managed by parents or legal guardians. Launch Hub Learning is powered by Shopify, which enables us to provide these Services to you, the parent or guardian.

This Privacy Policy explains how we collect, use, and disclose personal information when you, as a parent or guardian, visit, use, or make a purchase or other transaction using our Services, sign up for or utilize our educational programs, or otherwise communicate with us. It also addresses how we handle limited personal information about children, always with parental consent where required by law.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information and that of your child.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of information as described herein.

 

Our Commitment to Children's Privacy (COPPA and Beyond)

 

Launch Hub Learning is designed for children, and we are committed to protecting their privacy. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable privacy laws. This means:

  • We do not knowingly collect personal information directly from children without obtaining verifiable parental consent or as otherwise permitted by law.

  • We only collect information about your child that is reasonably necessary for them to participate in our educational services and for you to manage their account and purchases.

  • Parents/guardians have full control over their child's information, including the ability to review, delete, or refuse further collection or use of their child's information.

 

Personal Information We Collect or Process

 

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you (as a parent/guardian) or your child. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you or your child. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you (the parent/guardian) interact with the Services, where you live, and as permitted or required by applicable law:

 

Parent/Guardian Information:

 

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details necessary to complete purchases.

  • Account information: Including your username, password, security questions, preferences, and settings for your Launch Hub Learning account.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions for your child's learning.

  • Communications with us: Including the information you include in communications with us, for example, when sending a customer support inquiry, or sharing details about your child via email or other means.

  • Device information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers used when you access our Services.

  • Usage information: Including information regarding your interaction with the Services, such as pages visited, actions taken, preferences, and how and when you interact with or navigate the Services.

 

Child's Limited Personal Information:

 

We collect limited personal information about your child directly from you, the parent/guardian, or through your child's supervised use of the Services under your account, only as needed for their participation in our educational programs and to tailor their learning experience. This may include:

  • Child's Name (First Name Only/Nickname): To identify your child within their educational activities and classes. We recommend using a first name or nickname for online identification.

  • Progress and Participation Data: Information related to their interaction with educational content, class participation, and academic progress within our Services.

  • Account Association: Linking their educational profile to your parent/guardian account.

We do not request or require sensitive personal information from children beyond what is necessary for the educational services.

 

Personal Information Sources

 

We may collect personal information from the following sources:

  • Directly from you (Parent/Guardian): Including when you create an account, register your child for services, visit or use the Services, communicate with us, provide payment details, or otherwise provide us with personal information about yourself or your child.

  • Automatically through the Services: Including from your (the parent/guardian's) device when you use our products or services or visit our websites, and through the use of cookies and similar technologies. This data is primarily analytical and usage-based regarding the parent/guardian's interaction with the platform. Limited, non-personally identifiable data may be collected from a child's interaction with educational content to track progress within the authorized scope of parental consent.

  • From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information or your child's limited information on our behalf (e.g., payment processors, educational platform tools).

  • From our partners or other third parties: Only where permitted by law and relevant to providing our Services (e.g., analytics partners, or where you specifically direct us).

 

How We Use Your Personal Information

 

Depending on how you (the parent/guardian) interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This also includes using your personal information to provide our educational services to your child, to share information about your child's progress reports, updates regarding their class participation, and other relevant learning resources with you. We use the child's limited personal information to facilitate their participation in classes, track their educational progress, and personalize their learning experience as authorized by you. This may include using information to better tailor and improve the Services.

  • Marketing and Advertising: We use your (the parent/guardian's) personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. This also includes keeping you informed about updates, services, upcoming courses, and any changes to our policies. We do not use children's personal information for targeted advertising or profiling.

  • Security and Fraud Prevention: We use personal information (primarily parent/guardian data) to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else, especially with children.

  • Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, to maintain our business relationship with you, and for communication specific to your child's enrollment and progress.

  • Legal Reasons: We use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

 

How We Disclose Personal Information

 

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, always subject to this Privacy Policy and applicable laws, including COPPA. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping, educational support tools, video conferencing platforms for classes), provided they agree to protect it and use it only for the purposes for which it was provided.

  • With business and marketing partners to provide marketing services and advertise to you (the parent/guardian). Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here. We do not share children's personal information for marketing or advertising purposes.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations on the parent/guardian account.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

 

Relationship with Shopify

 

The Services are hosted by Shopify, which collects and processes personal information about your (the parent/guardian's) access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link.

 

Third Party Websites and Links

 

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (as a parent/guardian) may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

Children's Data & Parental Consent

 

The Services are primarily intended for parents/guardians to manage educational content and products for their children. We do not knowingly collect personal information directly from children under 13 years of age (or the age of majority in your jurisdiction, if higher) without verifiable parental consent.

When you register your child for our educational services, you, as the parent or guardian, provide us with limited personal information about your child (such as their first name or nickname) solely for their participation in the educational activities. We rely on your provision of this information and your agreement to this Privacy Policy as verifiable parental consent for the collection and use of this limited child information as described herein.

  • Parental Rights under COPPA (and similar laws): As a parent or guardian, you have specific rights regarding your child's information:

    • Review: You can review the personal information we have collected from or about your child.

    • Request Deletion: You can request that we delete your child's personal information.

    • Refuse Further Collection: You can refuse to permit the further collection or use of your child's personal information.

  • To Exercise These Rights: Please contact us using the contact details provided below. We may take reasonable steps to verify your identity as the parent/guardian before fulfilling such requests.

  • No Selling/Sharing of Children's Data: As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age. We will never use or disclose children's personal information for commercial purposes unrelated to the provision of the Services, such as targeted advertising.

 

Security and Retention of Your Information

 

We take the security of your personal information (including your child's limited information) seriously. We use secure systems to store personal data, whether electronically or physically, and restrict access to authorized personnel only. We take reasonable measures to protect the data from unauthorized access, alteration, or disclosure. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your and your child's personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

 

Your Rights and Choices

 

Depending on where you live, you (as the parent/guardian) may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you. You may also request a copy of the personal information we hold about you.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you. Please note that deleting certain information may affect your ability to use our services.

  • Right to Correct: You may have a right to request that we correct inaccurate or incomplete personal information we maintain about you.

  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device. (Note: This specifically applies to parent/guardian data; we do not use children's data for these purposes).

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

  • Opt-Out of Media Usage: You may opt out of media usage related to your child (e.g., photos or videos for promotional purposes) by notifying us in writing.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity as the parent/guardian before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

 

Complaints

 

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

 

International Transfers

 

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law, including any significant changes to our practices regarding children's data.

 

Contact

 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you or regarding your child's personal information, please call or email us at info@launchhublearning.com or call us at 571 - 619 - 8699.